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The Need For Speed “Customer Service Programs: Success Must Begins in the Trenches”. To augment our industry knowledge of best practices, we recently reviewed the business press and academic literature on customer service. Ann Libby
The Need For Speed “The Need For Speed: Developing IT Strategies For Financial Institutions”. Suggested helpful approaches to developing IT strategies that are integrated appropriately with business strategies. John Rhodes
No More Barriers / Part 1 “No More Barriers—A Look At Financial Services Consolidation — Part 1”. How the primary driving forces impacted by the 1999 regulatory changes will accelerate the pace of consolidation among of financial service providers. Andrew Pfaff
No More Barriers / Part 2 “No More Barriers—A Look At Financial Services Consolidation — Part 2”. How the primary sectors of the financial services industry—banking, brokerage and insurance—will experience change as consolidation occurs. Andrew Pfaff
No More Barriers / Part 2 "Personal Financial Services". Managing the complex marketplace for personal financial services - products, services, and providers. Andrew Pfaff
No More Barriers / Part 2 “The Madison Methodology”. Madison's approach to problem analysis and solution design. Nancy Orland
No More Barriers / Part 2 "P&C E-Competitive Analysis". A look at the web presence of some of the largest P&C insurers. Bobby Hill