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Madison Consulting Group
Madison Consulting Group
Madison Consulting Group New York
Madison Papers
Click on the links below to view our files.  [requires Adobe Acrobat Reader]

Title | Description Author
“Customer Service Programs: Success Must Begins in the Trenches”
To augment our industry knowledge of best practices, we recently reviewed the business press and academic literature on customer service.
Ann Libby
“The Need For Speed: Developing IT Strategies For Financial Institutions”
Suggested helpful approaches to developing IT strategies that are integrated appropriately with business strategies.
John Rhodes
“No More Barriers—A Look At Financial Services Consolidation — Part 1”
How the primary driving forces impacted by the 1999 regulatory changes will accelerate the pace of consolidation among of financial service providers.
Andrew Pfaff
“No More Barriers—A Look At Financial Services Consolidation — Part 2”
How the primary sectors of the financial services industry—banking, brokerage and insurance—will experience change as consolidation occurs.
Andrew Pfaff
"Personal Financial Services"
Managing the complex marketplace for personal financial services - products, services, and providers.
Andrew Pfaff
"P&C E-Competitive Analysis"
A look at the web presence of some of the largest P&C insurers.
Bobby Hill
Madison Consulting Group New York