| Thought Leadership | Madison Papers |   |
Madison Papers
Click on the links below to view our files. [requires Adobe Acrobat Reader]
Click on the links below to view our files. [requires Adobe Acrobat Reader]
| Title | Description | Author |
| “Customer Service Programs: Success Must Begins in the Trenches” To augment our industry knowledge of best practices, we recently reviewed the business press and academic literature on customer service. |
Ann Libby |
| “The Need For Speed: Developing IT Strategies For Financial Institutions” Suggested helpful approaches to developing IT strategies that are integrated appropriately with business strategies. |
John Rhodes |
| “No More Barriers—A Look At Financial Services Consolidation — Part 1” How the primary driving forces impacted by the 1999 regulatory changes will accelerate the pace of consolidation among of financial service providers. |
Andrew Pfaff |
| “No More Barriers—A Look At Financial Services Consolidation — Part 2” How the primary sectors of the financial services industry—banking, brokerage and insurance—will experience change as consolidation occurs. |
Andrew Pfaff |
| "Personal Financial Services" Managing the complex marketplace for personal financial services - products, services, and providers. |
Andrew Pfaff |
| "P&C E-Competitive Analysis" A look at the web presence of some of the largest P&C insurers. |
Bobby Hill |
